Global Infrastructure Engineer

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology team in our Chicago office as our Global Infrastructure and Cloud Engineer.

The Global Infrastructure and Cloud Engineer is responsible for the global operation, maintenance and management, covering not just data centre on premise Infrastructure, but also the firms SaaS, PaaS and IaaS platforms. The Global Infrastructure and Cloud Engineer will also be responsible for deploying and troubleshooting the core cloud stack and data centre infrastructure, ensuring the security of both environments is up to the required levels.

Essential Functions: 

• Collaborates with Infrastructure, Cloud, Cyber Security and Application Architects to evaluate and identify optimal on-premise data center and cloud solutions
• Modifies and improves existing compute, storage, backup, virtualization and cloud systems, documenting changes
• Ensures efficient functioning of data storage and processing functions in accordance with the firms security policies and best practices in cloud security and data center infrastructure architectures
• Identifies, analyzes, and resolves on-premise datacenter and cloud infrastructure vulnerabilities and deployment issues
• Regularly reviews existing systems and makes recommendations for improvements
• Interacts with other IT teams, providing data center infrastructure and cloud support, making recommendations based on their requirements
• Develops, maintains and documents data center Infrastructure and cloud best practices, guidelines, and guardrails for on-premise and cloud technologies
• Creates clear & concise documentation of on-premise data center infrastructure and cloud  development and standards
• Ensures the CMDB is updated with all new/decommissioned cloud instances/subscriptions added/removed from Mayer Brown services
• Develops and deploys modular cloud-based systems
• Provides automation enhancements to help keep the environment consistent, ease large tasks, ensure compliance, and helps with life cycle management
• Operationalize solutions from proof-of-concept through production, using automation for repeatability, maintainability, and to enforce standards
• Works with vendor partners to test and benchmark new hardware/software and virtualization technologies. Provides findings to Infrastructure Architects team and appropriate levels of management
• Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes
• Ensures vendors provide proper levels of support, maintain SLA’s and provide root cause analysis for escalated issues
• Works with application and infrastructure architects, application teams, and other infrastructure groups to ensure both new and existing systems follow BC/DR guidelines, have documented plans, and are tested and reviewed on a yearly basis
• Ensures all team, departmental and firm policies and procedures are adhered to, including change management and service continuity
• Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time
• Communicates and collaborates with all members of the Data Center Engineering, IT Operations team, as well as other IT teams as needed
• Fosters trust and builds relationships with the other Information Technology teams both globally and within the region
• Acts as third level escalation point for the IT Operations team
• Performs other duties as assigned or required to meet Firm goals and objectives

Education/Training/Certifications:

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• VMware Certification is preferred
• Storage certification in NAS and SAN technologies is preferred
• Microsoft Azure Certification is preferred

Professional Experience:

• Prior experience working on Data Center Infrastructure, such as compute, virtualization, storage and backup environments is required
• Prior experience working with on-premise AD is required
• Prior experience with Linux Administration is required
• Minimum of 3 years of related experience, to include experience working with Microsoft Azure, IaaS, PaaS, SaaS platforms preferred.
• Prior experience working with Azure AD is preferred
• Prior experience working with Azure E5 Suite is preferred
• Prior experience working in a global setting, preferred

Technical Skills: 

• Knowledge of VMware, SAN/NAS storage, Compute, Backup solutions is required
• Knowledge and experience with Linux is required
• Knowledge and experience with PowerShell required
• Proficiency in Microsoft Office products is required
• Knowledge of Information Security best practices for Azure is preferred
• Knowledge of MCAS is preferred
• Knowledge of Microsoft Cloud Storage is preferred
• Knowledge of encryption Key Management is preferred

Performance Traits: 

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Exercises solid strategic thinking and problem-solving skills
• Strong oral and written communications skills
• Committed to continued advancement
• Resilient and able to handle setbacks
• Commitment to process improvement
• Familiarity with established project management and other structured operational practices
• High level of discretion, comfortable handling sensitive information and maintaining confidentiality
• Willingness to challenge the status quo

Physical Requirements:

• May require occasional lifting of up to 20 lbs

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-HYBRID #LI-BF1