Billing Manager

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance Operations department in our Chicago office as a Billing Manager.

Overview

The Billing Manager leads a team within the Firm’s U.S. Billing Operations, playing a key role in the effective execution of the Firm’s $1.5 billing U.S. billing function. This position is responsible for managing and developing individual contributors, optimizing workflows and ensuring sustained service and operational excellence.

Reporting to a senior manager and working closely with peer managers, the Billing Manager oversees daily operations, balances workloads and drives process efficiencies. The role also involves close collaboration with Firm partners to ensure exceptional client service. While a strong understanding of billing processes is beneficial, the primary focus of this role is leadership, service, process excellence and problem solving.

Tactical Leadership

• Leads a team of individual contributors, primarily billing analysts, in support of their assigned billing responsibilities
• Fosters a high-performance culture emphasizing operational excellence and customer service
• Supports strategic departmental initiatives
• Drives team engagement and performance through mentorship, coaching and tactical leadership

Workload and Resource Management

• Oversees team workload by assigning responsibilities, ensuring quality and timeliness and addressing issues
• Directs daily, monthly and ad-hoc team priorities, ensuring timely completion and clear communication
• Maintains efficient workflows and equitable task distribution while adapting to shifting workload, staff changes and operational demands
• Develops team talent through training, mentorship and performance assessments 

Operational Excellence

• Provides clear guidance and support, ensuring deadlines are consistently met and service standards are upheld
• Continuously evaluates team practices, workflows and processes, identifying opportunities for improvement
• Monitors team member performance against metrics and targets, providing feedback, coaching and developmental opportunities
• Promotes a culture of accountability, innovation and continuous improvement

Stakeholder Management

• Facilitates clear, timely communication between team members and partners to ensure strong collaboration and service
• Serves as a key liaison between the Billing team and Firm leadership, providing insights and recommendations
• Champions new process adoption and enhancements to existing processes

Education/Training/Certifications: 

• Bachelor’s degree in a related area strongly preferred.  An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been related to the functions of the role

Professional Experience:

• Minimum of five years professional/relatable experience, required
• Leadership experience, strongly preferred
• Experience in a legal services environment, preferred

Technical Skills:

• Extensive hands-on experience in legal billing, required
• Proficiency in legal billing software required; experience with Aderant, preferred
• Strong knowledge of legal electronic billing processes, preferred
• Advanced proficiency in Microsoft Office Suite, required 

Performance Traits: 

• Inspires, guides and motivates teams while fostering a culture of accountability and excellence
• Demonstrates a natural inclination toward providing exemplary service and upholding high standards of excellence
• Cultivates strong relationships and fosters trust among partners, clients, colleagues and staff
• Navigates change effectively, remains composed under pressure, adapts to evolving business needs
• Strives for continuous improvement
• Possesses a natural ability to inspire others and drive positive change
• Communicates clearly and professionally, with refined verbal articulation and precise written correspondence
• Applies disciplined organizational skills and effective prioritization
• Demonstrates resilience and composure in challenging situations
• Takes accountability for actions and outcomes
• Possesses a genuine propensity for self-reflection, collaboration and teamwork
• Demonstrates sharp critical thinking, problem-solving and analytical skills
• Is honest, trustworthy and reliable 

Management Accountabilities:

• Performance of assigned team of individual contributors
• Achieving assigned annual goals
• Professional development and training and mentoring of staff
• Talent management, including transitioning staff and addressing performance issues
• Managing assigned staff’s PTO

The typical pay scale for this position is between $123,800 and $163,800, although the actual wage or salary could be lower or higher if the candidate’s education, experience, skills and internal pay alignment are different from those specified. 

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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