eBilling Systems and Implementations Supervisor

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance - Operations department in our Chicago office, as an Billing Systems and Implementations Supervisor.

The eBilling Systems and Implementations Supervisor assumes a key leadership role within the Firm’s Global eBilling Team. Primary responsibilities include leading the implementations of new clients to eBilling or those that transition vendors, ownership of Firm eBilling vendor systems and clearinghouse (BillBlast), system troubleshooting and supervision of the Firm’s eBilling Appeals Process. The role is both highly technical and service oriented, requiring both deep legal eBilling expertise and exemplary support of partners, clients and the Firm’s Billing Department to effectively manage the Firm’s WIP & AR Cycle.

Essential Functions:      

• In collaboration with Global eBilling Manager and eBilling Operations Supervisor, drives strategic departmental initiatives
• Coordinates access to all eBilling vendor sites for all Firm employees globally
• Leads all implementation efforts for new eBilling clients or transitioning clients
• Provides direct technical oversight of the Firm’s eBilling clearinghouse (BillBlast, etc)
• Owns relationships with all eBilling vendor sites
• Direct Supervisor for 6 eBilling Administrators
  • Direct Reports may be local and off-site
• Directs daily, monthly and other departmental priorities, ensuring timely completion and communication to appropriate parties
• Provides training and guidance to team members and ensures deadlines are met timely
• Assesses departmental practices and processes; recommends and implements enhancements to same
• Performs and supports various departmental tasks/functions, including, but not limited to:
  • Overseeing management of departmental mailbox, ensuring all activity is addressed timely
  • Ensuring client profiles are thorough and current
  • Processing eBills of assigned clients
  • Submission of client rate submissions
  • Assisting with departmental rate and invoice submission backlogs
  • Coordinating accrual and other information requests
  • Documentation of eBilling procedures and processes
• Performs other duties as assigned or required to meet Firm goals and objectives

Education/Training/Certifications: 

• Bachelor’s degree in a related field, preferred, an equivalent combination of education and/or experience may be considered in lieu of the degree when the experiences have been directly related to the functions of the job

Professional Experience:

• Minimum of three years of legal eBilling experience, required
• Prior legal billing experience, preferred
• Prior leadership experience, preferred

Technical Skills:

• Expert knowledge of eBilling platforms (e.g. eBilling Hub, Serengeti, Bridgeway, DataCert, CounselLink, Collaborati, T360, et al), required
• Strong knowledge of LEDES and XML formats, required
• Proficiency in Microsoft Office products, required
• Experience working with Elite, Aderant and InTapp systems, preferred
• Working knowledge of SQL tables, preferred

Performance Traits: 

• Strong, credible leadership presence
• Natural capacity to influence and elevate others and drive positive change; polished professional presence
• Innate customer service orientation and steadfast commitment to excellence
• Tenacious problem solving and follow through capabilities
• Inherent ability to foster strong working relationships with customer base and colleagues
• Sharp critical thinking and analytical skills
• Ability to work independently, manage multiple priorities and adhere to tight deadlines
• Effective and unifying interpersonal and communication skills
• Inherently self-reflective, collaborative, team-oriented
• Proactive, innovative, self-starting orientation

Management Accountabilities:

• Participates in recruiting, interviewing and transition of assigned staff
• Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting and performance counselling
• Demonstrated leadership and supervisory experience
• Able to determine and implement change processes to improve workflow efficiencies
• Process- and service-oriented with strong leadership and project management skills
• Able to set priorities and delegate in an efficient manner
• Provides professional development (training/mentoring) opportunities
• Able to address performance issues in a timely manner

The typical pay scale for this position is between $109,300 and $144,600, although the actual wage or salary could be lower or higher if the candidate’s education, experience, skills and internal pay alignment are different from those specified. 

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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